Strategic Workflow Optimization in Automotive Quality Control: A Case Study of Carsome Certified Lab
DOI:
https://doi.org/10.58915/aset.v4i1.1596Abstract
This study explores strategic workflow optimization within the Quality Control department at Carsome Certified Lab, utilizing a mixed-methods approach to enhance operational efficiencies and ensure stringent quality standards in automotive inspections. Employing theoretical frameworks such as Six Sigma and Total Quality Management (TQM), the research identifies and addresses critical bottlenecks and inefficiencies that undermine productivity and service delivery. Key interventions, including process reengineering, enhanced communication, and technological integration, resulted in a notable 30% reduction in non-value-added activities and a 50% decrease in error rates. Moreover, post-intervention surveys indicated a 70% increase in employee satisfaction regarding the clarity and efficiency of workflow processes. These findings not only validate the effectiveness of integrated process optimization techniques but also offer a scalable model for similar quality control environments, promoting best practices in automotive quality assurance. The study's comprehensive analysis and substantiated outcomes contribute significantly to the body of knowledge in quality management, providing actionable insights for continuous operational improvement in the automotive industry.
Keywords:
Workflow Efficiency, Quality Control, Process Improvement, Total Quality Management, Case StudyReferences
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