Enhancing Operational Cross-Border Logistics Performance Based on the Perspective of Thailand LSP

H Pengman; M G Hassan; N S B M Shah; S N B K Azli; N A B M Anas; N Tantirakdham

doi:10.58915/aset.v4i2.2685

Authors

H Pengman Thaksin University
M G Hassan Universiti Utara Malaysia
N S B M Shah Universiti Utara Malaysia
S N B K Azli Universiti Utara Malaysia
N A B M Anas Universiti Utara Malaysia
N Tantirakdham Thaksin University

DOI:

https://doi.org/10.58915/aset.v4i2.2685

Keywords:

Cross-Border Logistics, Customs Clearance, Logistics Performance, Logistics Service Provider (LSP), Thailand-Malaysia Border

Abstract

In order to determine the cause of the delay that occurred in Bukit Kayu Hitam, this study examined the effectiveness of cross-border logistics from the viewpoint of a Thai logistics service provider. Thailand acts as one of the primary centres for cross-border travel since Malaysia and Thailand share a land border. As a result, cutting down on border delays can assist to grow the connection in the long run. The triangulation method is used in this study together with a qualitative approach. To obtain information, this entails conducting in-depth interviews. Several methodologies are used to examine the information obtained from respondents of logistics service provider organizations. Descriptive analysis is used to study the demographic or profile data of the organizations in order to broadly define their history. Results showed a significant relationship between all operational cross-border logistics performance dimensions, including customs department process, infrastructure, services, international shipment, tracking and tracing, and timeliness, and the capabilities of the logistics service provider, including logistics service quality and innovation capabilities. Additionally, the results of the qualitative method contribute to our understanding of the phenomena of cross-border logistics performance.

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