Designing Ergonomic Interventions in Socio-Technical Systems: A Cultural Perspective

Abstract

This review articles explores the critical role of cultural dimensions in designing ergonomic interventions within socio-technical systems (STS). Employing a systematic literature scan and thematic analysis, it synthesizes frameworks such as Human-Centered Design (HCD), Value Sensitive Design (VSD), and participatory co-design, highlighting their application in emerging technologies like AIoT, human-robot collaboration, and exoskeletons. The review underscores the significance of integrating gender and cultural considerations to enhance social inclusion and safety in diverse contexts. It further examines organizational culture's influence on safety practices and human factors in high-reliability industries, alongside ethical challenges posed by technology adoption, including privacy and digital trust. Through case studies on Industry 4.0/5.0 innovations, the review reveals tensions and opportunities in socio-technical transformations. Finally, it emphasizes inclusive design strategies promoting social sustainability and work inclusion, particularly for marginalized groups. The findings advocate for culturally attuned, ethically responsible ergonomic designs to advance socio-technical systems' resilience and inclusivity.