IT Tools Evaluation in Drivers’ Monitoring: A Data Envelopment Analysis (DEA) Approach

Abstract

Control of the achievement of a process by using technology is very effective and has a positive impact on a company, in today's digital era. In the transport and logistics industry, one of the biggest challenges is to control all off-premises assets, especially for the management and supervision of heavy vehicles controlled by company drivers. The use of IT systems is very suitable to control the driver's attitude and driving style. In this study, a framework for measuring the effectiveness of IT systems in monitoring driver behavior while on the road is proposed. This framework is proposed to use the Data Envelopment Analysis  method in identifying inputs and outputs as an indication of effectiveness. The data used in this study is from a selected transportation service company that has adopted three (3) transportation management systems since 2010. Some of the systems track drivers’ behaviours while driving which then allows transportation company management to evaluate the effectiveness of different routes taken by driver, which can help produce a more efficient schedule. In addition, the assessment of individual driving style can be done more easily. Management can track their efficiency and provide feedback where improvements are needed. The use of IT systems for real-time tracking also provides great safety benefits, especially in the event of an accident.