OIKU, P. O.; DAVIDSON, O. Influence of Business Process Re-Engineering on Customer Satisfaction in Corporate Organisations: A Case of Sterling Bank PLC. International Journal of Business and Technopreneurship (IJBT), [S. l.], v. 14, n. 3, p. 345–356, 2024. DOI: 10.58915/ijbt.v14i3.1202. Disponível em: https://ejournal.unimap.edu.my/index.php/ijbt/article/view/1202. Acesso em: 21 nov. 2024.